General Help

Step One: Check the usual culprits

  • It sounds simple but it’s surprising how often fixing a loose connection can solve the problem!

  • Check the app dashboard. If your Internet service is down, you will see a coral red exclamation point on the Island icon. If you have more than one Internet service connection, and one of them is down, you will see a yellow exclamation point. If your service seems degraded but your Internet connection(s) are up, perform a speed test to ensure your provider is not undergoing technical problems.

The Island forum is for everyone—end users, integrators, and distributors alike.  Rest assured, questions in the forum receive prompt attention.

Step Two: Check out the Island Forum

Island integrators have vast experience with the Island router and represent the end-user’s first line of support. If you have lost contact with your Island integrator, let us know below and we’ll find assistance pronto.

Step Three: Contact your Island integrator

Step Four: Get in touch

If you are an Island end user, integrator, or distributor and your issue is still unresolved, please describe it here for speedy attention to your problem.

If it has been determined that you need to return a unit, please click below to submit a warranty claim and Return Material Authorization (RMA) request.